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Here Is All You Need To Know About My Career So Far
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Employment History
03/2023 - Until present
Independent Learning & Talent Development Professional
Freelance, Portugal (Remote)
Advising start-ups and institutional investors in the field on learning and educational technologies, design and implementation of talent development programs, and creation and execution of company-wide learning and development strategies.
03/2022 - 03/2023
Global Head of Learning & Development
Revolut, Portugal
Building and leading the Global Learning & Development team.
- Established a new L&D function: created the org structure and strategy, built the key processes (i.e. L&D team recruitment: job specs, interview scorecards, etc.), hired and on-boarded the team;
- Built and launched the first ever company-wide people manager development and certification program, 800+ managers certified, 95% program satisfaction rate;
- Revamped mandatory compliance training portfolio, achieved ~40% reduction in time required for employees to complete the training on an annual basis through more efficient processes and better content;
- Directed the team in creating skill certification programs portfolio aimed at promoting cross-functional mobility, and increasing job satisfaction and talent retention.
09/2020 - 02/2022
Global Head of Learning Experience
Farfetch, Portugal
Leading Learning Design, Learning Programs, and Change Communications teams.
- Created and kicked-off execution of the department-wide People Transformation Strategy informed by the changes in the way people work (automation, self-service, etc);
- Ran a successful team restructuring to deliver increased value to the business; achieved record team happiness score (higher than the department and company-wide scores);
- Led a cross-functional work stream comprised of senior stakeholders and executives aimed at creating a new learning and engagement strategy and implementing a cutting-edge learning platform for a network of 1000+ Farfetch partners (brands and boutiques).
04/2018 - 07/2020
EMEA Learning & Development Manager
Uber, Netherlands
Building the L&D team for Uber in-person support centers across EMEA.
- Ran large scale end-2-end Learning & Development operations for in-person support centers network in the EMEA region (100+ locations, 600+ employees, 30+ countries);
- Partnered with the Global L&D team to create and launch first ever department-wide Customer Experience 101 and Manager Development blended training programs; was responsible for the successful implementation in EMEA (100+ locations, 2000+ employees);
- Certified Insights Discovery Practitioner - one of the key Insights Discovery facilitators in EMEA; delivered workshops to all the new joiners as part of their on-boarding journey;
- Certified, mentored, and supported the regional training network (70+ trainers).
10/2016 - 04/2018
Southeast Asia People Programs Manager
Apple, Singapore
Managing people programs for Apple channel sales partners in South-East Asia aimed at
developing product knowledge, sales, and customer service skills.
- Successfully organized and managed large-scale learning events for Apple partners (1000+ participants in total) across South-East Asia;
- Created an engaging learning curriculum in partnership with a team of trainers and ensured its efficient delivery;
- Drove active participation in the programs via fun and engaging online activities, i.e. competitions, leaderboards, etc.
12/2013 - 10/2016
Asia-Pacific Trainer
Apple, Singapore
Delivering value as a trainer and learning business partner for sales, customer service and back-office operations teams in Apple Retail contact center for Asia-Pacific region.
- Conducted training needs analysis to identify competency gaps;
- Designed, developed, and facilitated training courses for contact center employees and
leadership team;
- Ran quality assurance and customer insights processes.
09/2011 - 07/2013
Asia-Pacific Program Manager Microsoft Learning
Microsoft, Singapore
Providing end-to-end program management of Microsoft Learning programs in the
Asia-Pacific region.
- Developed operational strategy for Microsoft Learning programs in Asia-Pacific and aligned it to global strategy;
- Drove renewal rates for all major programs at 70+%;
- Oversaw and improved key business processes for programs delivery in the region;
- Managed a team of program analysts.
Profile
I'm a Learning and Talent Development Leader with over 12 years of global experience in corporate training and talent development. I help companies to make people the key driver of organisations' success, and talents to grow and thrive. I have worked across diverse geographies and cultures (Asia, Europe, the Middle East, Africa, Americas) and developed high cultural sensitivity as a result. I have experience in multiple industries: fintech, e-commerce, logistics, consumer electronics, software, and technology.
I get excited about opportunities where I’m able to combine my strategic thinking, execution skills, creativity, and deep subject matter expertise in all things learning and development to make a positive impact on organizational performance, talent retention, and employee job satisfaction.
My key personality traits are empathy, open-mindedness, and adaptability.
I've attained Master of Business Administration (MBA) degree with specialisation in Strategy from the Nanyang Technological University in Singapore in 2012 and Doctor of Philosophy (PhD) degree with specialisation in Gnoseology (Theory of Knowledge) from Magnitogorsk State University in Russia in 2002.
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