Leadership Development
Cascading People Management Best Practices @ Revolut
Cascading People Management Best Practices @ Revolut
Cascading People Management Best Practices @ Revolut
Built and launched the first ever company-wide People Manager Development and Certification Program. The program consolidated leadership best practices and behaviours and cascaded them throughout the organization.
Setting Leadership Foundations @ Uber
Cascading People Management Best Practices @ Revolut
Cascading People Management Best Practices @ Revolut
Co-created with the Global L&D team and facilitated for EMEA region a global leadership development program called Ignite aimed at developing critical people management skills. The blended program combined virtual and face-2-face delivery.
Building A Strong Leadership Bench @ Apple
Cascading People Management Best Practices @ Revolut
Building A Strong Leadership Bench @ Apple
Co-created, launched and delivered in collaboration with the senior leadership team at Apple Asia-Pacific Retail Contact Center a leadership development program for existing and upcoming managers. 3 cohorts of participants completed the program.
Skills Development
Developing UX Design Skills @ Revolut
Boosting Customer Experience Capabilities @ Uber
Boosting Customer Experience Capabilities @ Uber
Partnered with senior leaders in Product and Design functions to create and deploy UX Design Skills certification program for Product Owners. Ran program pilot using A/B testing, planned the wider roll-out based on the successful results of the pilot.
Boosting Customer Experience Capabilities @ Uber
Boosting Customer Experience Capabilities @ Uber
Boosting Customer Experience Capabilities @ Uber
Teamed up with the Global L&D team to craft and roll out the inaugural Customer Experience 101 hybrid training program across the department. Took charge of the EMEA region and ensured its smooth implementation across 100+ locations.
Developing Facilitation Skills @ Apple & Uber
Boosting Customer Experience Capabilities @ Uber
Developing Facilitation Skills @ Apple & Uber
Ran a Trainer Certification Program at Apple and Uber (>100trainers). My role involved certifying, mentoring, and offering ongoing support to internal and external trainers, contributing to a culture of continuous learning at both companies.