Global Manager Development & Certification Program @ Revolut
Company
Revolut is a global neobank and financial technology company that offers banking services. Headquartered in London, it was founded in 2015 by Nikolay Storonsky and Vlad Yatsenko
Problem to Solve
The core challenge stemmed from the need for uniform and impactful leadership across the organization. While the executive team adhered to robust people management best practices and standards, a cohesive leadership standard was lacking organization-wide. Consequently, managerial key performance indicators (KPIs), including employee satisfaction, team productivity, and talent retention, exhibited inconsistencies across the organization, with many falling below desired benchmarks.
A critical factor contributing to this misalignment was the substantial presence of first-time managers within the company. While these individuals excelled as technical experts, they faced a deficit in essential managerial skills and behaviors, such as providing timely feedback, effective coaching, and fostering employee development. This gap in managerial expertise significantly impacted the overall effectiveness of leadership practices throughout the organization.